Contact us at firstname.lastname@example.org and please provide the original download information BEFORE purchasing this item.
Your purchased files are available immediately for digital download. Download links expire after 10 days from the time of purchase (or after 5 attempts to download). We encourage you to back up your files in multiple locations to insure their safety.
If for some reason you need us to resend a download link for a previously purchased file, we will do so for a fee of $5.00 per item with a proof of purchase. If your purchase is more than 6 months old, you must provide the complete order receipt, which shows the items purchased.
If the design has since been retired, we cannot resend the files.